Order & Returns
Our top priority is to process and ship your items as quickly as possible. Once your order is placed, it is immediately sent to our warehouse for processing, and as a result, we are unable to modify or cancel orders once they have been submitted. However, if you wish to return all or part of your order after it arrives, you can do so in accordance with our returns policy.
Our top priority is to process and ship your items as quickly as possible. Once your order is placed, it is immediately sent to our warehouse for processing, and as a result, we are unable to modify or cancel orders once they have been submitted. However, if you wish to return all or part of your order after it arrives, you can do so in accordance with our returns policy.
We are not able to add more items to a current order. You will simply need to place a new order for these additional items.
For security reasons, we are unable to make any address changes to an existing order once it has been placed. This policy is in place to protect both your personal information and the integrity of your order.
Yes, it varies on the brand but in most cases the minimum order is $20.00.
If you would like to expedite your order, please email us before placing the order. If you've already processed the order but still want it to be delivered faster, please email us immediately with your order number, and we'll do our best to help you. Our system is automated and we have a small window during which we can make any changes.
96% of our orders are delivered within 2-5 business days. All orders are shipped from our network of 13 warehouses across the country to ensure fast delivery. However, please be aware that items shipped directly from the Mill may take 5-9 business days to reach you. Transit time varies depending on zip code and availability. Please note that any orders placed on weekends will be processed on the following Monday.
Please visit our return policy page for more details.
We do not offer direct exchanges. If you have items, you no longer desire, you can request a return for a refund. At any time, you can process a new order for the new items you need. Please review the return policy page for more details.
Normally tracers take anywhere between 4-8 weeks to complete. Once a tracer is completed, you will be contacted by our customer support.
Most refunds are issued within 14-21 business days after we receive your items back to our warehouse & inspected by our staff.
Shipping Questions
Yes. We offer free shipping for most orders over $250.00. For additional details please see our shipping policy page.
We ship through various carriers to keep shipping costs as low as possible for our customers.
Free shipping orders mostly ship via UPS or FedEx Ground.
Orders below $100 mostly ship via USPS, UPS Sure Post, UPS Mail Innovations, Spee-Dee.
Most of the orders above $2500 ship via UPS, FedEx OR LTL Truck.
We do not offer customer pickups at our office or warehouses. Our warehouses are not open to the public.
We are not able to ship to PO Boxes. Please provide a physical address or contact us before placing the order to confirm if we can deliver.
Once your order ships, a tracking number will be emailed to you along with a link to track the status of your order. You can also view the tracking details by visiting the Order History page in the My Account section after logging in.
We only ship to the lower 48 United States.
We do not offer COD (Cash on Delivery) as a shipping option.
We only ship within the continental United States of America. Some customers use their own freight forwarders to handle shipment.
General Questions
We are not always able to provide free samples, but for certain larger prospective orders we are sometimes able to accommodate these requests. Please contact us with the details for the items (style code, size, color & qty) you wish to purchase and your shipping address.
Not at this time, however we can deliver the items to the decorator or screen printer of your choice.
We do not offer business accounts/wholesaler accounts. But if you have a potential order then you can contact us and we can provide you a discount/voucher code to get additional discount.
We sell to both individuals as well as businesses.
Not at this time.
We do not offer credit lines or net 30 terms at this time.
We provide volume discounts that are automatically applied at checkout. These discounts typically activate when you purchase larger quantities of a product. You can view the exact discount details on the product page.
Our prices are already heavily discounted and additional discounts may be available depending on the size of your order. Please email us with the style, quantity, color & size you need and we will get back to you.
Contact Questions
The best way to contact us is to fill out our contact us form and a representative will be in touch very soon. You can also call or email us.
Our office hours are Mon-Fri 9:00 AM -5:00 PM CST. You can place an order on our website 24 hours a day, 7 days a week. If you email us after normal business hours, a representative will be back in touch the next business day.
Payment & Security
Our payment options include Visa, Mastercard, Discover, American Express, Paypal, Google Pay & Apple Pay. On larger orders we also accept payment via bank wire.
We have implemented extensive measures to ensure the security of our website. Please review our privacy policy for more details.
Sales Tax
Please follow the instructions below to begin the sales tax exemption process:
Log in to your account on our website.
Navigate to "My Account."
From there, go to the "Tax Exemption Certificate Page."
Follow the instructions to upload your signed form.