We want you to be completely satisfied with your purchase. If something isn’t right with your order, we’re here to help. For additional information, be sure to visit our FAQs section for answers to common questions.
- No returns will be accepted without a Return Authorization. Please follow the steps provided below to initiate a return request online or by email.
- Returns are subject to a restocking fee of $25.00 or 25% of total order, whichever amount is greater. Restocking Fees will not be charged for errors in order fulfillment at our end.
- All claims for shortages, damages, or incorrect items must be reported within 48 hours of receipt of the merchandise. We strongly encourage customers to carefully inspect their order upon delivery. If any items are found to be defective, damaged, or incorrect, please notify us promptly so that we may arrange for a return or replacement as necessary.
- No goods will be accepted for return after two weeks (14 Days) from the date of the order.
- It is the responsibility of the buyer to verify the accuracy of style, color, size and quantity on their orders.
- In cases where a return is requested due to customer preference (e.g., unwanted items) or as a result of a customer error (e.g., incorrect item ordered), the customer is responsible for all return shipping costs. Additionally, a restocking fee of 25% will be applied and deducted from the refund amount.
- If the return is due to errors in order fulfillment at our end (e.g., wrong item shipped, defective or damaged product), we will cover the cost of return shipping and issue a full refund or replacement, as appropriate.
- Mill items and discontinued/closeout items are not eligible for returns. These items are clearly identified on your invoice and order confirmation email. If the error was on our end, we will gladly assist in resolving the issue.
- If you received free shipping on order and want to return it for any reasons other than (damaged items) then you will have to pay for return shipping.
- Shipping charges are not refundable. Any shipping fees paid will not be refunded.
- We are unable to accept returns for items that have been changed or altered in any way such as: printing, embroidering, washing, or decorating.
We do not offer direct exchanges. If you have items, you no longer need, you may initiate a return for a refund and are welcome to place a new order at any time for the item you require. If an error was made on our part and you received incorrect items, we are still unable to process exchanges. In such cases, you will need to return the incorrect items for a refund and place a new order for the correct items.
- We do not accept returns from Alaska, Hawaii, or Puerto Rico
- We do not accept returns for any type of under garments.
How do I start a return request online?
- Please log in using the same account that was used to place the order.
- Select the "My Account" option at the top right of the screen. Under that select "Order History".
- Under "Order History", click on the appropriate order reference and scroll down until you see the product details. If you wish to return one or more products, mark the corresponding box to the left of the product reference and enter appropriate quantity.
- In the explanation, please be specific regarding the details of the missing items or items in need of return
- If you receive any damaged or defective items, please be sure to include pictures of the items, along with the packing slip. This will help expedite your return request.
- If you don’t see any return options, it likely means that the item is either non-returnable or the return period has expired.
How do I start a return request by email?
- Email us to request a Return Authorization (RA) for the full or partial order; be sure to include your order reference.
- We will send out the RA number and return instructions through email within 72 hours.
- For damages and defects, mark the damage or defect with a piece of tape.
- Attach the UPS return label on the package (Label will be provided in the event of a damaged item or incorrect shipment).
- Give your return to your UPS delivery person or drop the return at a designated UPS service location.
- Once the package is received by our warehouse, a refund will be issued to the same credit card or PayPal account that was used.
Refunds:
- Most refunds are issued within 14-21 business days after we receive your items back to our warehouse & inspected by our staff.
- For lost packages, most carriers require 2-3 weeks to complete a tracer, and refunds will be issued once the trace is finished.
- Refund will only be issued to the same credit card or PayPal account that was used to place order.